DOI: https://doi.org/10.62204/2336-498X-2025-2-14

TRANSPORT  TECHNOLOGIES

MANAGEMENT OF LOGISTICS SERVICE PROCESSES IN FREIGHT FORWARDING ACTIVITIES

Oleksandr Dobrovolskiy,
Candidate of Technical Sciences, Professor,
National Transport University, Kyiv,
dobrovolskiy@ukr.net; ORCID: 0000-0003-0048-1388

Anna Dobrovolska,
Candidate of Technical Sciences, Associate Professor,
National Transport University, Kyiv,
anet_chechet@ukr.net; ORCID: 0000-0002-5912-0678

Elizaveta Kuznetsova,
student of the Department of Transport Law and Logistics,
National Transport University, Kyiv,
lizulia777@gmail.com; ORCID: 0009-0000-9783-0905

 

Annotation. The article examines a comprehensive approach to managing logistics pro- cesses of freight forwarding enterprises. It is determined that this management covers all stages of the service life cycle, from ordering and storage to transportation, delivery and information exchange.

Key aspects of management are identified, including planning, coordination, warehousing, transportation, delivery, information exchange, risk management, control, ensuring service qual- ity and implementing innovations. The main principles of effective logistics services are investi- gated, namely: systematicity, continuous improvement, customer orientation, optimization, inno- vation, technology, environmental friendliness and effective communication.

It is substantiated that the main goals of logistics process management are to achieve opti- mal eficiency, reduce costs, improve service quality and strengthen competitiveness in the mar- ket. To achieve these goals, the application of various methods and strategies that meet the spe- cifics of the freight forwarding industry is highlighted.

Keywords: logistics services, freight forwarding, transport, logistics, logistics management, logistics.

Introduction. The key operation in the field of transport and logistics services is transportation, which is the object of transport and logistics services. Transport is one of the most important components of the material base of the economic and legal sector, it plays an extremely important role in the development of the economy of any state, as it transports goods and passengers in accordance with the needs of production, thieby ensuring the normal functioning and development of all its industries, regions and enter- prises. The key operation in the field of transport and logistics services is transportation, which is the object of transport and logistics services. Transportation is a logistics opera- tion that involves the movement of products in a given state using vehicles, starting with loading from the place of departure and ending with unloading at the place of destina- tion. A more general term is «transportation» – the movement of cargo, goods or passen- gers. Both concepts mean essentially the same action, involve both freight and passenger movements, and the use of different types of transport, but the term «transportation» is a logistics term. The complex of transport and logistics services can also be defined as a system of services for planning, organising and delivering goods from the place of their production (supply) to the place of their consumption using the best possible methods and techniques. According to the Law of Ukraine «On Freight Forwarding Activities» No. 1955-IV dated 1 July 2004, freight forwarding services are work directly related to the organisation and provision of transportation of export, import, transit or other cargo under a freight forwarding agreement. According to this law, freight forwarding activity is defined as an entrepreneurial activity of providing freight forwarding services for the organisation and provision of transportation of export, import, transit or other cargoes [1]. Thus, the concept of «freight forwarding services» is synonymous with transport and logistics services. Theoretically, the fundamental difference between these two concepts is that in the first case, transport services are supplemented by a range of services from other areas of logistics – warehousing, procurement, distribution, inventory logistics, etc., while in the case of freight forwarding services, it is expected that forwarding, commercial and legal, financial, information and consulting services and other services will be provided. In practice, logistics and forwarding services provided by companies are closely intertwined.

In the context of the study, the processes of logistics services under consideration are the processes of freight forwarding activities. The relevance of the topic is due to the constant development of logistics processes and the possibility of increasing the compet- itive position of an enterprise by improving freight forwarding activities.

Purpose of the work. The purpose of the study is to research and analyse logistics processes at a freight forwarding enterprise in order to: develop optimal strategies for managing logistics processes, improve storage. transportation and delivery processes, analyse the impact of logistics processes on the financial condition of the enterprise, improve the system of control and risk management and introduce innovative technolo- gies into logistics practice. The purpose of this study is also to continuously develop and improve logistics processes at a freight forwarding enterprise in order to achieve greater efficiency, save resources and increase competitiveness in the market.

A summary of the main research material. In today’s economic environment, the study of the basic methods of management and improvement of freight forwarding activities makes it possible to increase the efficiency of the goods distribution system, which in turn leads to an increase in the company’s profit, strengthening of competitive positions and improvement of the quality of customer service. The use of principles and methods of management of freight forwarding activities makes it possible to reduce the time interval of deliveries, reduce the cost of storing goods and make the process of in- formation transfer even more time efficient and relevant in its reliability.

Managing the logistics services of a freight forwarding company is a critical task for ensuring the company’s efficiency and competitiveness in today’s market conditions.

  • Logistics services cover all aspects of planning, managing and optimising the pro- cesses Planning – thorough planning is a key step (define the strategic goals and objectives, as well as the resources required to achieve them).
  • Ordering and accepting goods – establish procedures for processing orders from customers and receiving goods from suppliers. Use modern information systems to maintain inventory records.
  • Warehouse management – optimise warehouse operations and storage processes. Take into account the rotation of goods and the use of automation technologies.
  • Transport – develop optimal delivery routes and choose the right transport modes based on customer requirements and efficiency.
  • Information management – use modern information systems to monitor all stages of the logistics process, including inventory, goods movement and reporting.
  • Cost management – track and analyse all logistics-related costs and develop strate- gies to optimise them.
  • Quality and control – establish a quality control system to verify that products meet quality standards and requirements.
  • Feedback and improvement – analyse data and findings to improve your logistics service processes. Take into account feedback from customers and suppliers.
  • Risk management – identify potential risks and develop strategies to manage them. It’s important to be prepared for unforeseen events, such as supply disruptions or natural disasters.
  • Environmental sustainability – consider ways to reduce the environmental impact of your logistics operations and improve environmental sustainability. associated with the movement of goods, information and finance through the supply chain

The main stages of managing logistics service processes at a freight forwarding enterprise include:

Managing logistics service processes requires a systematic and integrated approach, as well as the use of modern tools and technologies, such as logistics management sys- tems (WMS, TMS). smart analytical tools and the Internet of Things (loT) to monitor and optimise processes. This approach will help businesses achieve greater efficiency, reduce costs and ensure customer satistaction.

A freight forwarding service is understood as an integral unity of three interrelated components: freight forwarding products, organisation of the technological process of cargo delivery and organisational culture that reflects the interaction of consumers and service providers. Each component has its own content (a set of operations) and reflects the process of providing forwarding services to shippers and consignees in accordance with contractual obligations and established norms and requirements [2].

The main type of freight forwarding activity is the organisation of transportation, which should take into account the provisions of Chapter 64 of the Civil Code of Ukraine [3], Chapter 32 of the Commercial Code of Ukraine (CCU) [4], the Law of Ukraine No. 232/94-VR «On Transport» dated 05.01.2013 [5] and other regulatory documents. The specifics of rail, air, sea and river transport are also regulated by separate laws and de- partmental documents.

The principles of managing the logistics service processes of a freight forwarding company are based on important principles and approaches to the organisation and opti- misation of logistics processes.

Let’s take a closer look at some of the principles that are key in this context:

  1. Systematic approach – the management of logistics processes should be system- atic. All logistics processes and elements of the supply chain must be integrated and interconnected to achieve the company’s goals.
  2. Continuous improvement – the principle of continuous improvement means that logistics processes are constantly analysed and optimised to improve efficiency and re- duce costs.
  3. Customer focus – the management of logistics processes should be aimed at meeting customer needs and expectations. Understanding and taking into account the needs of the market 1s an important aspect of decision-making.
  4. Resource optimization – the principle of resource optimisation involves maxi- mising the use of resources (human, financial, technical) to achieve logistics
  5. Innovation and technology – the use of moder technologies, such as the Internet of Things (IoT), artificial intelligence (AI), blockchain, etc, can greatly facilitate and improve the management of logistics processes.
  6. Risk management – taking into account and managing risks in logistics processes helps a company avoid unforeseen events and ensure the stability of its operations.
  7. Environmental sustainability – the management of logistics processes should aim to reduce negative environmental impacts, including reducing CO2 emissions and opti- mising transport.
  8. Collaboration and partnerships – collaboration with suppliers, partners and other supply chain actors can improve coordination and process management.

The principles of logistics process management help businesses ensure the efficient and reliable functioning of their logistics system, which in turn helps to increase com- petitiveness and meet customer needs.

Conclusions. Management of logistics service processes of a freight forwarding company is a set of actions, strategies, tools and methods aimed at organising, coordi- nating and optimising all logistics processes taking place at such a company. This covers the entire life cycle of freight forwarding services, including ordering, storage, transpor- tation, delivery and information management. The main aspects of managing the logis- tics service processes of a freight forwarding company include: planning, coordination, warehousing, transportation, delivery information exchange, risk management, control, service quality and continuous use of innovations in work.

The main principles of managing logistics service processes at an enterprise are: systematicity, continuous improvement, customer focus, optimisation, use of innova- tions, manufacturability, risk management, environmental friendliness and communica- tion with customers and partners.

The management of logistics processes at a freight forwarding company aims to achieve optimal efficiency, reduce costs, improve service quality and competitiveness in the market. To achieve this it uses various methods and strategies that take into account the specifics of this industry.

References:

  1. Palamarchuk O. Creation of logistics centers in Ukraine will solve the 5 most important problems of the country. URL: http://l2b.ua/news/15857/ua-ua/
  2. Management of transport and forwarding activities of the enterprise. Specialty 051 «Economics», Educational program «Business Economics». Vasyl’ Stus Donetsk National University, Vinnytsia, 2020.
  3. Civil Code of URL: https://zakon.rada.gov.ua/laws/show/435-15#Text.
  4. Commercial Code of Ukraine. URL: https://zakon.rada.gov.ua/laws/show/436- 15#Text
  5. On Transport: Law of Ukraine of 01.2013 № 232/94-VR. URL: http://search. ligazakon.ua/l_doc2.nsf /link1/Z023200.html